We could go on and on about Shinjiru's quality web hosting services in Malaysia but let's hear what our customer have to say ... one page said it all.
The cutomer service was quick and helpful. It is also useful to find the necessary information on the site.- Dipu
I can see the improvement every year. May God Bless U guys !- Razya Mariam
Shinjiru give me best and fast service. Never use other hosting, shinjiru is good enough. Keep it up!- Afiq Arbae
Great Hosting company. Superb support team and very helpfull.- Varatha Raj
I'm pleased with their services.
Great Job Keep rocking.
very good, i,m very sastified with shinjiru's after sales services & technical support job, thanks once again- Choy Chung Wye
Shinjiru is one of best server hosting in malaysia..- Azhar
The features of spec and offer was economic and valueable.
The anti ddos atack features is the best one in malaysia ever offer.
More then 10 years i use service from Shinjiru for my works and my business with no problem and so smooth. I hope Shinjiru will be the number 1 in Malaysia. Keep it up!- Mohd Fadzly
Shinjiru service support is awesome.- Muhammad Faizal
There’re negatives and positives for every company, same applies for Shinjiru. However, I’m amazed by the level of perseverance they have in them to turn as many negatives into positives. Keep up the good work!- Edwin Tan
Have been with Shinjiru for more than 2 years. I should thank Shinjiru because Shinjiru gave me the chance to start from Shared Hosting to Cloud VPS with affordable price. As I am still a student, making a decision to get a VPS is not that easy because budget is very important for me.- Shyuan
So far everything is so fine! I still love Shinjiru. Shinjiru made me feel like wanna become part of the family.
Although I faced an issue with the support team, the customer service team followed up my case very quickly. I was very satisfied. I would rate 4.5 out of 5 for Shinjiru, as I think that the other 0.5 will always be a space for Shinjiru to improve. :)
I’ve chat with Jayden L and i am very happy as my concern was resolved within minutes. Good job by Jayden.- Anil
We chose Shinjiru in 2008 because they were connected to the backbone of the internet-I have to rave about the dependable and reliable service that we've had; and the customer service is so very professional!- W.B. - USA
Excellent service from Shinjiru , keep it up!- Pasupathy Manikam
I think I have been using your VPS for 2 years, and all is good now ;)- Mahendran
I have been with the Shinjiru for more than 3 years, i am always happy with the VPS server & Support team who have helped me & resolve the VPS issue within hour even sometime within few minutes.- John
I am very happy with your services and wish you further progress and success.- Saadedin
I'm very glad to cooperate with you. Now everything is good and satisfactory. Please don't drop me. I hope we have a long cooperation. Thanks!- IDCSEA group limited.
Honestly, everything has been great. I have never had any problems that didn't get taken care of. I am very, very satisfied with your services and support is excellent.- Troy Fawcett
We have been with Shinjiru for half a year (hosting a few websites) now and I cannot say Shinjiru's perfect, yet no one is. The Shinjiru staff responds very fast. Important inquiries like downtime issues are resolved within minutes to 2 - 3h max. Remember the time zone, night or day, they take care of it anyway! Shared Hosting is normally a tough nut to crack, for hosters and webmasters as well. Response time fluctuations and traffic congestions happen. After tracking down the server problem once for all, the website is up, 100% of the time. Maintenance (seldom necessary) of the server has the consequence of the downtime of little hours (~2, 3h). You will be informed via email in a timely fashion, hence you can deactivate advertising campaigns for this specific time frame. So no surprises at this point, too. That is why it is good to have technical experts right by your side who take care of hosting issues professionally and fast at the same time. The Malaysia servers seem to have an average of 100kb/sec bandwidth, thus I recommend European and American customers to go for their data centers in the UK and EU. Moreover they help you install and configure applications to make them work like they are supposed to. Always trying to make it better than better. Thumbs up!- Mr. Pozorski
Thanks for reading my comment on Shinjiru's services.
I am very much satisfied with the services and with the prompt response of the customer care team. Thanks for helping me in the online world.- Amit
The cheapest and faster customer service respond. The server setup finish within an hour. The server speed are amazing compare to my ex web-hosting- Ammar Yusri
Perfect,I don´t know how it can be done better. We will, of course, stick with you for 2011 as well. Good Luck. http://postlynx.com Best Regards, Erik Red- Erik Red
Very Efficient. Issues are always solved less than half hour.- Mohammad Faruk Bin Syed Ibrahim (IT Unit Smart Reader)
I've been using Shinjiru for awhile now, having multiple sites from personal to corporate usage and recently had a problem with a new installation.- Jan Wong
I commend Henry C. from Level 1 support for being an awesome help as he did the necessary research and understanding unlike the previous supports (for this ticket) that merely pushed the blame and responsibility back to me.
Kudos, Shinjiru, for having awesome support staff! Definitely not found elsewhere!
I am having shared and VPS accounts with several hosting companies.- Frank Herrmann
I am running loads of websites, however, I appreciate hastle free hosting.
At first I was wondering about connection speed from Germany. Reading some reviews about shinjiru made me hesitate.
Meanwhile I am a true fan of shinjiru hosting. Besides shared I also have VPS accounts for my business.
In addion to being the most inexpensive hosting ever, shinjiru support is truely amazing. In contrast to other hosts, they care more about actual customers then new sales.
Support is done at the speed of light! Just recently I messed up my server and they fixed everything within 5 minutes after me sending the E-Mail!
My best wishes and special thanks to Vicky!
If you don`t believe this statement, E-Mail me at http://inexx.tv and I`ll confirm. I am having no benefits of recommending shinjiru. But I really do like businesses that deliver more than they promise! It is rare nowadays.
Well i must say, i first was not so sure about the idea thinking this might be harder than i though running a site, but after contacting the staff at shinjiru.com i am glad i did, i made the right choice in buying from shinjiru.com not only do they have 24/7 support, but they helped me with my problems witch were resolved faster than any other site i have been with.- Hadyn
The idea of owning my own websites had come to mine since 1.5 years ago. I had my very first website with Malaysia web hosting company; unfortunately, i’m not that satisfied in terms of the customer support. Till then, i found Shinjiru.- Shyuan
Customer relationship, in fact, is ought to be the real important part of a company. And here, Shinjiru did it. Shinjiru has a dedicated support team which i am sure they helped and helping all their customers instantly whenever customers are facing troubles.
Here, i’m glad and appreciate that i found Shinjiru, it’s because you have a real good quality support team. Thank You! :)
I have now been with Shinjiru for a long time and my satisfaction with their quick customer service, response to my questions and concerns, and the consistent uptime of my site can not be fully expressed in words. I can sum it all up by saying: WOW !!! Thanks Shinjiru for the absolutely fantastic relationship I have had with you thus far. You have to be the best offshore domain sales and offshore web hosting provider there is because no one could have done a better job than you have done for me. There us truly FREEDOM OFFSHORE with your services and products. I am looking forward to many more years working together with you and bringing freedom to oppressed people around the world.- James
Selecting the right web hosting company in Malaysia is like selecting a wife. Pick the right one, and you\'re set for life, because she will be a great support and helpmate to you! And I\'m sure all the website owners will agree with me on this.- Alex Moi
After I migrated to Shinjiru’s web hosting server, I experienced some permalink issues in my blog, but the support team worked very hard to help me solve the problem.
To the support team, you all really live up to the website name 247livesupport.biz!
Keep up the good work, I will definitely introduce my associates to Shinjiru in the future. :)
I must say that you have better support then others, as you least try to solve issues and you have updated me regularly.- Boki
Solve a problem or situation. Service quality and volume of space granted to the website remains the best. Congratulations to the team Shinjiru, continue on this road.- Zhu Jun
Shinjiru is Awesome! the staff is really hard working & very helpfully. I’m very satisfied with they great hosting services!- Asfar
The best service, the best price, the best speed and the best support.- Azahar
Compare to few others hosting company I experience before, Shinjiru is the best
I am very much happy so far with VIP support service. They have been very affective in helping me in any server related issues...usually responding with in 7 mins to my email...- Privatecoders
All I can say at this time is I very much look forward to your continued support..it is very much appreciated....and is why i highly recommend you to any of my collages and friends.
Your support service is really good and fast. Most of the times a problem came up responce was instant and problem took care of quickly.- Vince
I don't have any suggestions for the time being but if I do I'll post them to help serving even better. Keep up the good work!
Currently I have no problem with your customer support service. The representatives are doing their jobs finely. Actually this time, your people perform much better and faster than the few previous high level ticket I submitted. I'm happy with the customer support here and hopes continuation and ever better improvement of not just the customer service but also the quality of your webhosting service.- Ng YL
The support team was always very responsive and in a very professional manner.- Privatesat
When I had a problem, even if some things were not matters of support team, the techs still helped solve these problems. This qualifies as and excellent support. However, I could say this is more applicable to dedicated server packages. I have also a shared package, where the help was slower. Since I moved a fragment of a site from the dedicated to shared, I have raised the ticket under dedicated package and the problem was solved immediately.
Very well respond & taken care by support team. I could have the Domain name alive before midnight. Worth waiting from noon.- Erin
I do not know where to begin to start. Everytime I have submitted a ticket I have received a reponse from your support team. Whether they fix the issues right away or not (they have ALWAYS fixed any issues I’ve had and have yet to find one they can not handle). They always have a response and that means a lot. A lot of companies will not respond for quite some time. I own an online business and know what it takes and means to have good communication between buyer and seller. In this case of hosting, me being the buyer and Shinjiru being the seller, I have been 100% and completely satisfied with the support. I have also referred about 4 other people to you, of which whom now are being hosted by you, because of your support and knowledgebase. Your support team knows what they are doing and what they are talking about and that goes a long way.- Brian
This particular ticket was handled just as all the others have been handled very prompt. At first, I did not provide enough information to the support team so they requested more from me. We then emailed one another a few more times and they found the issue. Within 20 minutes (I was told it would take 30 minutes) the issue had been resolved and work started flowing again. I commend Shinjiru and Shinjiru's support team for a job well done! Thank you for your excellent support and superior knowledge!
There's one thing I can say about your service, It's GREAT and excellent support. I have stayed with this hosting for more than 8 months. Basically, your service is improving and trustable. Good luck to you and Shinjiru support team. About the customer care support, never miss my query, quick response, never ignore even if I ask stupid lame question. Even answer my question on Sunday. Keep up the good work!- Zaid
I always recommend you to everybody in need of hosting service.
I think it was very good, the person was fast and he knew what he was doing. My issue was resolved in a matter of a few hours, I am very satisfied so far. Thanks.- Luciano Barbarini
I am satisfied for the good quality of the service, problem quickly resolved, good communication. Thanks.- Peter
Service is very nice to be honest they solve many problems within few minutes . I don't have words to say abt the support team. Fyi- I have hosted 2 sites at Shinjiru until now i never get disappointment from support team, friendly response. 100% perfection- FeedTheBrain
I'm impressed with the support given, my enquiry and problem are attended very fast. Support email in handling ticket is efficient.- Ervinna
We are truly satisfied and happy with your support. Thank you so much and please keep it up.- Fauzi
Just one word... EXCELLENT- Mohd Ala Hafiz
Great support team u got here Shamini. I'll give it 9/10 for support, the 1 missing for waiting for live chats sometimes. You could increase the no. of techies on Technical support live chat.- Lars
You guys have been great and very quick at responding. I am currently working on an issue with my IP address being blocked.It is being handled very well and I am sure we will resolve this problem- AM
Once again thank you for you assistance. And I will be closing this ticket that was currently placed on hold pending my reply.
I am always very happy with support. Always they work fast to help problem and always fix well. Thank you!- Sergei
Your service is excellent!- Shahrir
So far i think the service is good and keep it up. I like it so far. Thanks!- ERKZX
Thanks! All fine, I like your service because you always respond me very fast and resolve my issues. Thanks a lot!- Symphonyx314
Thank you, issue resolved within hours on the same day.- Chen
This issue was resolved very quickly and efficiently. I was very impressed!- Matin
We searched hard to find a partner with the kind of responsiveness and attentiveness Shinjirus provides. From the start of our relationship, everyone in Shinjiru made our needs their priority. Every single interaction has always made us feel that Shinjiru are simply an extension of our own organization. The first class technical support is second to none. Highly recommended!- Gerard Williams
I'm very satisified with Shinjiru customer services network, prompt replies are provided through online chat or the ticketing system. The dedicated server is simply amazing. Keep up your customer support in this way. We are very happy with such services and server!- Borjan Kowalski
Every once in a while (a very round blue moon) you have an experience with a company that you really want to share with others. My experience with Shinjiru Hosting has been like that.- Amy Ho
First, I am a newbie at this hosting and design stuff. I don't have a huge site and I just want a simple e-commerce site. However, for me....as long as everything work the way it supposed to be, it is ok! And when I need help (which is quite often in my case) I want to be able to get that help reliably, quickly and easily.
I left my previous hosting provider because their service was lousy. Whenever I need their support, it will take ages for them to reply. So I left. Because of those terrible experiences, I really did my homework before selecting a new company this time around. My goal is to find a company which put support as No. 1 prime time. Shinjiru came through in a big way.
Every e-mail I sent was answered promptly. In particular, one support staff kept me company for the whole 1 hour session to trouble shoot some scripts and permission settings. I had some bugs getting everything set up initially (on my end, not their's) and he hung in there with me until I was up-and-running. The amount of time spent with me to make sure I was happy was truly above and beyond my expectations. I was even able to communicate directly with the owner of the company a couple of times.
For me, this was exactly what I was looking for. Great support, great product, great price. It's not very often that you find all three. I couldn't be happier.
You provide a great service for an excellent price, one which I have not found comparison to elsewhere. Also the level of service is second to none, If I have any questions, I feel confident I will be contacted within 24 hours, no matter how trivial the problem.- John Loh, Managing Director
I would like to say I have been with many other hosting providers and have finally found one of them i really love.- Richard Vijay
Every time i need something I can contact these guys via Internet Email, Chat and they respond within minutes.
I have to tell you, the level of service from you has been outstanding. You are a credit to your company. It has been my pleasure to kept on subscribing to your hosting services for all my customer's sites.- Omer Kajoshi
For the most part, the recommendation has been based on the service that you have provided. Add that to the company's other outstanding features, and it's easy to recommend you guys first. I just wanted to let you know that.
You cater for all my web hosting needs even when I am back in Japan. Thank you for your outstanding services.- Satoshi Nakamura
