SHINJIRU is committed in providing a highest possible 99.99% premium SLA uptime and 99.9% standard SLA uptime for its paid services in the hosting industry.

 

 

Availability %

Downtime per year

Downtime per month*

Downtime per week

90%

36.5 Days

72 Hours

16.8 Hours

95%

18.25 days

36 hours

8.4 hours

98%

7.30 days

14.4 hours

3.36 hours

99%

3.65 days

7.20 hours

1.68 hours

99.5%

1.83 days

3.60 hours

50.4 minutes

99.8%

17.52 hours

86.23 minutes

20.16 minutes

99.9%

8.76 hours

43.2 minutes

10.1 minutes

99.95%

4.38 hours

21.56 minutes

5.04 minutes

99.99%

52.56 minutes

4.32 minutes

1.01 minutes

99.999%

5.26 minutes

25.9 seconds

6.05 seconds

99.9999%

31.5 seconds

2.59 seconds

0.605 seconds

 

 

2. Network Availability Performance

 

3. Hardware Replacement Guarantee

 

4. Support Response Guarantee

 

5. Domain Name Services

 

6. Power Availability & Performance

 

7. Cooling & Environment

 

8. Server Power Cycling

 

9. Physical Security Promise

 

10. 24 x 365 Engineering Support

 

11. CREDIT REQUIREMENTS AND LIMITATIONS

The following are required for credits:

 

12. TERMS OF SERVICE

 

 

 

 

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