CLOSE

MICROSOFT SHAREPOINT FAQ

1. What is Sharepoint?

SharePoint is a server program that allows groups to set up a centralized, password protected space for document sharing. Documents can be stored, downloaded and edited, then uploaded for continued sharing. It is used to facilitate collaboration, provide content management features, implement business processes, and provide access to essential information.

2. How do i get a Sharepoint site?

SharePoint sites are managed by SharePoint administrators who may or may not be part of the department’s IT group. SharePoint sites are always created upon a formal request to the IT group. After the site has been setup and appropriate permissions assigned, the site is then managed by the primary point of contact for the site otherwise known as SharePoint site administrator.

3. What internet browsers are supported?

SharePoint Server 2010 supports several Web browsers that are commonly used (Internet Explorer, Mozilla Firefox, Safari). However, certain browsers might cause some SharePoint Server 2010 functionality to be downgraded, limited, or available only through alternative steps. In some cases, functionality might be unavailable for noncritical administrative tasks.

4. How would you use this (announcements)? Would it be easy to send an email?

Announcements in SharePoint are useful when working on documents with others in your group. You could send out an announcement when documents have been uploaded or changed, for example if you are working on a grant you could announce that the first draft is available for others to review. Announcements could also be used to announce meetings as well.

5. If an item is “checked out” can someone else edit this document?

No, they cannot edit the document while someone else has it checked out. They can, however, check the item out and view it, but they cannot put the item back (or “check in” the document). Only until the original “checked out” item is put back onto SharePoint can others check it out to edit the item.

6. Can we share “events” (calendar items) with our Outlook calendar?

Yes you can. There is an option in SharePoint to “Connect to Outlook” for calendar events. To “connect” a calendar item, simply click on the “Calendar” web part name and then click on the “Calendar” tab at the top of the page. The “Ribbon” will open and you will see a “Connect to Outlook” icon, click on that icon to connect the calendar to your Outlook calendar.

7. How do i check a document in after i have checked it out?

Hover over the document, click the down arrow to the right of the document name and click Check In.

SKYPE FOR BUSINESS FAQ

1. Why did you change the name of Lync to Skype for business?

Lync is now Skype for Business! Skype for Business brings together the familiar experience of Skype with the enterprise security and control of Lync. Skype for Business provides a new user interface and shares many similarities with the consumer version of Skype. In addition to that, Skype for Business provides new features to improve manageability making it the communication platform of choice across the globe.

2. Is there any change to the existing Skype brand used by consumers?

No. The consumer experience people around the world know and love will continue to be referred to as Skype. Consumers will still be able to use Skype the way they always have – with the same user account, contacts, product interface and functionalities they have always used.

3. How has the product experience for Lync changed?

The best features of Lync and Skype have been combined in a Skype-inspired user interface. The user experience is more tightly aligned between Skype for Business and Skype, so the features are similar and intuitive whether you’re in a work environment or communicating with family.

Skype for Business will include other new features such as:

  • Familiar Skype icons for audio and video calling
  • A call monitor to keep active calls visible while switching between apps
  • Enterprise connection with the Skype network through IM, audio, and video
  • A simpler upgrade and patch process for Skype for Business Server and more

4. Will lync users lose any features when the product becomes Skype?

No. Skype for Business will deliver the same features and functionality as well as the control, security, and reliability that enterprise customers expect. For instance Skype for Business admins can decide how and when the user interface is displayed. This additional control means they can deliver Skype for Business on their terms.

5. Will Skype for business continue to be part of Office 365?

Yes. Skype for Business will continue to be a cornerstone of the value proposition and product experience for Office and Office 365.

Office 365 FAQ

1. What is office 365? how is it different from Microsoft Office?

Microsoft office 365 is a web-based version of microsoft's office suite of enterprise-grade productivity applications. office 365 is delivered to users through the cloud and includes exchange online for email, sharepoint online for collaboration, skype for business for unified communications and a suite of office web apps (web-based versions of the traditional microsoft office suite of applications).

With our premium office365 package, enjoy a fully installed office experience across pcs, macs, windows tables ipad and android tablets, and most devices. Each user can install office on up to 5 pcs or macs, 5 tablets (windows, ipad, android), and 5 phones. These applications include: Word, Excel, Powerpoint, Onenote, Outlook, Publisher and access (publisher and access available for pc only).

For some users, the web based applications is satisfactory and therefore the office365 essentials package is suitable.

All office 365 plans are paid for on a subscription basis, monthly or annually. however, we are able to offer the microsoft office suite as a one-time purchase which can only be installed on one pc or mac. the downside of this is that these applications are not automatically updated and therefore to keep up-to-date with the suite requires purchasing of the product again. furthermore, these suites do not come with the cloud based services included in office 365.

2. Will office 365 work with my copy of office?

Office 365 works best with the latest version of office, office 2013, office 2010, office 2016 for mac, and office 2011 for mac. office 365 works with slightly limited functionality with office 2007. if you have an earlier edition of office, you will need to update to a newer version of office in order to use office 365; or you can subscribe to one of the many office 365 plans that include the latest version of office. in addition to getting the latest version of office as part of your subscription, you will also get automatic updates, so your office will always be up to date.

3. Is internet access required for office 365?

Internet access is required to install, activate and manage your office 365 plan. internet access is also required to access office 365 cloud productivity services including email, conferencing, it management and other services.

Benefit of choosing the office365 premium package is the benefit of having the desktop version of your office applications so you can work offline and have the confidence that the next time you go online, all your work will automatically sync therefore you’ll never have to worry about your documents not being up to date. an added bonus is with office 365, your desktop applications will always be kept up-to-date when online, therefore enabling you to have the latest tools.

4. What is the cloud?

The cloud is the idea of web-based computing services being hosted outside of your organisation. when you use cloud-based services, your it infrastructure is off-premises, and is maintained by a third party. with office 365, your information storage, computation and software will be located and managed remotely on servers owned by microsoft. the cloud allows you to access your documents and work virtually anywhere, from a pc, tablet, smartphone or any other device with an internet connection.

5. What mobile apps are available for office?

Office for android: view, create and edit documents with touch-friendly word, excel and powerpoint mobile apps. You can count on office for android to keep your content and formatting intact so the documents look great when you’re back on your desktop.

With word, add comments or track changes while you work together with others. With excel, review and update excel spreadsheets and easily add formulas or charts while on the move. With powerpoint, make changes and project them wirelessly on the big screen.

You can view documents for free with office for android, however, editing and creating documents require an eligible Office 365 subscription. Please contact us for more information.

Office for ipad: view, create and edit documents with touch-friendly word, excel and powerpoint mobile apps. You can count on office for ipad to keep your content and formatting intact so the documents look great when you’re back on your desktop.

With word, add comments or track changes while you work together with others. With excel, review and update excel spreadsheets and easily add formulas or charts while on the move. With powerpoint, make changes and project them wirelessly on the big screen.

You can view documents for free with office for ipad, however, editing and creating documents require an eligible Office 365 subscription. Please contact us for more information.

Office mobile: office mobile is pre-installed on windows phone 8. Office mobile offers great office content viewing and on-the-go editing capabilities.

View, create and edit documents with touch-friendly word, excel and powerpoint mobile apps. You can count on office for office mobile to keep your content and formatting intact so the documents look great when you’re back on your desktop. With word, add comments or track changes while you work together with others. With excel, review and update excel spreadsheets and easily add formulas or charts while on the move. With powerpoint, make changes and project them wirelessly on the big screen.

You can view documents for free with office for office mobile, however, editing and creating documents require an eligible Office 365 subscription. Please contact us for more information.

Outlook mobile: windows phone 8 includes a pre-installed version of outlook that you can use to access your outlook.com, Office 365, or exchange email.

Onenote: you can use the mobile onenote app to access your notes while on the go. This app is available on windows phone 8, iphone, ipad, and android phones.

OWA: if you have an Office 365 subscription that includes exchange online, you can use the owa app to sort, scan, and respond to email, and stay on top of your schedule. This app is available on iphone and ipad.

Skype for business mobile: if your organisation uses skype for business, you can use the mobile skype for business mobile app to stay connected while on your mobile device. This app is available on windows phone 8, iphone, ipad, and android phones.

Sharepoint newsfeed: if your organization uses the newest version of sharepoint, you can use the sharepoint newsfeed app to access your newsfeed from your mobile device. This app is available on windows phone 8, iphone, and ipad.

6. What do i need to install when i sign up for office 365?

You don't need to install anything in order to use Office 365.

To help you easily connect your desktop version of the latest version of Office, Office 2013, Office 2010, or Office 2007 to Office 365, Microsoft provides Office 365 customers an installable piece of software called “Office Desktop Setup Tool” at no charge.

Office Desktop Setup Tool provides many benefits, including:

✔ Automatically detecting necessary updates.

✔ Installing updates and components upon approval or silently from a command line.

✔ Automatically configuring Outlook and Microsoft Skype for Business for use with Microsoft Office 365.

✔ Uninstalling itself from the client computer after running.

You can find and install the “Office Desktop Setup Tool” in your Office 365 administration centre.
If your plan includes a subscription to Office, you will also be able to install that directly from the Office 365 administration centre.

Server Colocation FAQ

1. Do i get a static ip address for my server?

Yes, all our packages include at least one static ipv4 address. if you require additional ips, please contact our sales team to make a purchase.

2. What kind of network uptime should i expect?

Shinjiru provides a 99.9% uptime guarantee as our network infrastructure is set up with complete redundancy (multihomed, multiple providers, multiple physical paths). this ensures that localized upstream outages will not cause any issues.

3. Do i have access to my equipment?

For colocation customers, shinjiru offers 24/7/365 access to authorized staff for your equipment troubleshooting. however server check-in or check-out will only be allowed during our office hours which is from 9.00am to 6.00pm (gmt+8).

4. Where are your colocation facilities located?

Two locations within malaysia (menara aims, kuala lumpur and csf computer exchange 2 (cx2), cyberjaya).

5. Can i ship my equipment to you? what are your shipping and receiving polices?

Yes, you can. our dedicated team will assist you with racking and stacking your equipment. we also provide you one hour of free service to help you get up and running.

6. Do you provide managed service options for my colocated equipment?

Yes, we do provide managed services for equipment located in Shinjiru’s co-location facilities. Managed services are a customized solution to meet your specific requirements. Please contact our Sales Team for further information.

7. What is my dedicated bandwidth

3 mbps guaranteed with option to purchase more.

Dedicated Server FAQ

1. Will i be able to manage my server through a web-based control panel?

Yes. we provide packages with control panel subscription, which gives you complete control over creating and customizing your account. you will be able to manage all the aspects of your server.

2. Can i upgrade my shared hosting account to a dedicated server?

Yes. if you currently have a shared hosting account with us, you can upgrade to our dedicated hosting at any time by ordering a new server. we will migrate your data from your current account to a new server if both are using the same control panel (applicable for data below 10gb).

3. Can i upgrade my vps hosting account to a dedicated server?

Yes. if you currently have a vps hosting account with us, you can upgrade to our dedicated hosting at any time by ordering a new server. if you are using our fully managed services, we will migrate your data from your current account to a new server if both are using the same control panel.

4. How long does it take to get my server set up?

We want you up and running as soon as possible! our standard server configuration can be set up in just a few minutes, however some server add-ons and custom configurations may require longer setup time.

5. What is raid?

Redundant array of independent disks (raid) is a means of storing data on multiple hard disks. it links the disks in such a way that the operating system on your server views them as a single entity. we offer raid-1 with all of our dedicated server hosting packages.

Raid method of data storage is also known as mirroring. data is kept on at least two disks. this ensures the highest degree of data security, but due to data capturing on two disks, a slight performance decrease might occur.

6. How do you monitor your data centers and servers?

Our dedicated Support Team is on-site and available 24/7/365 to ensure our servers – and your sites – are running at peak performance!

7. What is my dedicated bandwidth

3 mbps guaranteed with option to purchase more.

SSD Virtual Private Server FAQ

1. What does hyper-v powered vps mean?

Some windows vps providers do not use true hardware virtualization, but instead use a software layer with which the guest machines must communicate. this software layer must then relay the commands to the operating system. this approach causes a reduction in performance as the software layer is shared among all of the guests on the host machine. with hyper-v powered vps, you will no longer face this problem.

2. Processing power

Our host machines have more than one multiple core processors so that each vps can have access to two or more processor cores, so that each vps has plenty of processing power available when they need it.

3. Dedicated ram

The most important factor in the smooth operation of any vps is the amount of memory (ram) available to it, the swap (virtual ram) it has available should only be used in exceptional circumstances, as in the event of unexpectedly high traffic.

Some windows vps providers may offer a comparatively large quantity of memory, but this may be because the memory is being shared with every other windows vps on the host machine, which means the vps will not perform in the same way as with dedicated ram. in hyper-v, you will be getting dedicated ram allocation instead of shared.

4. Upgradeable and customisable

Should you need to upgrade the RAM or Diskspace, this can be done by contacting one of our Sales Support for package upgrade

5. Root / remote desktop access

You will have full root access (for linux) or remote desktop access (for windows) to your vps as you would with any dedicated server. this means you can install, compile and run software as you need it. unless you are installing a control panel (such as cpanel) you will need to manage software and security updates yourself.

6. Semi managed

VPS offers you full control, however, should you experience any down time, please contact our highly experienced technical support so we are able to get you up and running as soon as possible.

Speak with one of our experts about your hosting and cloud needs
Contact us: +603 7987 1191

Logo Header Menu