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Server Colocation FAQ

1. Do i get a static ip address for my server?

Yes, all our packages include at least one static ipv4 address. if you require additional ips, please contact our sales team to make a purchase.

2. What kind of network uptime should i expect?

Shinjiru provides a 99.9% uptime guarantee as our network infrastructure is set up with complete redundancy (multihomed, multiple providers, multiple physical paths). this ensures that localized upstream outages will not cause any issues.

3. Do i have access to my equipment?

For colocation customers, shinjiru offers 24/7/365 access to authorized staff for your equipment troubleshooting. however server check-in or check-out will only be allowed during our office hours which is from 9.00am to 6.00pm (gmt+8).

4. Where are your colocation facilities located?

Two locations within malaysia (menara aims, kuala lumpur and csf computer exchange 2 (cx2), cyberjaya).

5. Can i ship my equipment to you? what are your shipping and receiving polices?

Yes, you can. our dedicated team will assist you with racking and stacking your equipment. we also provide you one hour of free service to help you get up and running.

6. Do you provide managed service options for my colocated equipment?

Yes, we do provide managed services for equipment located in Shinjiru’s co-location facilities. Managed services are a customized solution to meet your specific requirements. Please contact our Sales Team for further information.

7. What is my dedicated bandwidth

3 mbps guaranteed with option to purchase more.

Dedicated Server FAQ

1. Will i be able to manage my server through a web-based control panel?

Yes. we provide packages with control panel subscription, which gives you complete control over creating and customizing your account. you will be able to manage all the aspects of your server.

2. Can i upgrade my shared hosting account to a dedicated server?

Yes. if you currently have a shared hosting account with us, you can upgrade to our dedicated hosting at any time by ordering a new server. we will migrate your data from your current account to a new server if both are using the same control panel (applicable for data below 10gb).

3. Can i upgrade my vps hosting account to a dedicated server?

Yes. if you currently have a vps hosting account with us, you can upgrade to our dedicated hosting at any time by ordering a new server. if you are using our fully managed services, we will migrate your data from your current account to a new server if both are using the same control panel.

4. How long does it take to get my server set up?

We want you up and running as soon as possible! our standard server configuration can be set up in just a few minutes, however some server add-ons and custom configurations may require longer setup time.

5. What is raid?

Redundant array of independent disks (raid) is a means of storing data on multiple hard disks. it links the disks in such a way that the operating system on your server views them as a single entity. we offer raid-1 with all of our dedicated server hosting packages.

Raid method of data storage is also known as mirroring. data is kept on at least two disks. this ensures the highest degree of data security, but due to data capturing on two disks, a slight performance decrease might occur.

6. How do you monitor your data centers and servers?

Our dedicated Support Team is on-site and available 24/7/365 to ensure our servers – and your sites – are running at peak performance!

7. What is my dedicated bandwidth

3 mbps guaranteed with option to purchase more.

SSD Virtual Private Server FAQ

1. What does hyper-v powered vps mean?

Some windows vps providers do not use true hardware virtualization, but instead use a software layer with which the guest machines must communicate. this software layer must then relay the commands to the operating system. this approach causes a reduction in performance as the software layer is shared among all of the guests on the host machine. with hyper-v powered vps, you will no longer face this problem.

2. Processing power

Our host machines have more than one multiple core processors so that each vps can have access to two or more processor cores, so that each vps has plenty of processing power available when they need it.

3. Dedicated ram

The most important factor in the smooth operation of any vps is the amount of memory (ram) available to it, the swap (virtual ram) it has available should only be used in exceptional circumstances, as in the event of unexpectedly high traffic.

Some windows vps providers may offer a comparatively large quantity of memory, but this may be because the memory is being shared with every other windows vps on the host machine, which means the vps will not perform in the same way as with dedicated ram. in hyper-v, you will be getting dedicated ram allocation instead of shared.

4. Upgradeable and customisable

Should you need to upgrade the RAM or Diskspace, this can be done by contacting one of our Sales Support for package upgrade

5. Root / remote desktop access

You will have full root access (for linux) or remote desktop access (for windows) to your vps as you would with any dedicated server. this means you can install, compile and run software as you need it. unless you are installing a control panel (such as cpanel) you will need to manage software and security updates yourself.

6. Semi managed

VPS offers you full control, however, should you experience any down time, please contact our highly experienced technical support so we are able to get you up and running as soon as possible.

Speak with one of our experts about your hosting and cloud needs
Contact us: +603 7987 1191


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