MICROSOFT EXCHANGE FAQ

1. What is the requirement to use your exchange hosting?

An internet connection to any devices with email software plus your own domain name. You can also use webmail to check your mails.

2. Do you provide assistance in migration from our current email solution?

Yes, we do. We offer various tools and assistance to make migration to us smooth and easy for you. Please give us a call or email to us and we will have one of our Exchange migration experts to help you.

3. What is the attachment size limit?

For our shared Exchange Hosting customers, the maximum size of any email, inclusive of all attachments, is 20MB. For dedicated Exchange customer, the email size can be up to 100 MB.

4. What kind of customer support do you offer?

We provide 24/7 live chat, ticketing system and phone support to all our customers.

5. How do you prevent data loss?

Our Exchange Hosting runs in server clustering environment with each servers having its own triple backups.

6. How can i be sure that my data is secure and safe with you?

Our servers are hosted in a Tier-4 data center with biometric security and multiple layers of hardened physical security.

7. What collaboration solutions do you offer?

We offer Windows SharePoint Services that enable enable SharePoint directly from your Exchange Hosting Control Panel.

8. Can i use my mobile pda to connect to my exchange hosting?

Absolutely. With our Exchange Hosting, you can actually not only send/receive emails but synchronize all your contacts, calenders, notes and shares files.

9. Does your exchange hosting comes with anti-virus and anti-spam features?

Yes. The default ant-virus and anti-spam engine is available. Most customers prefer to upgrade to our premium anti-virus and anti-spam engine to block all spam emails and increase your productivity.

Screenshots of Business class email

 

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GENERAL THING TO PREPARE SSL CERTIFICATES

1. WHOIS document

Please ensure SSL info must be the same as domain info shown in WHOIS and supporting document(s). *Important: SSL vendor will send verification link to the email address listed in WHOIS or administrative@yourdomain.com

2. Supporting documents

For registration under organization, please provide us with either ONE of the supporting documents below (containing your company name and address):

  • Business License
  • Bank Cheque
  • Copy of a recent company savings bank statement (you may blacken out the Account Number)
  • Copy of a recent company fixed land line phone bill
  • Copy of a recent major utility bill of the company (i.e. power bill, water bill, etc.)

For registration under individual, please provide copy of driver¹s license or passport.

3. Details Company

Please ensure your company name, address and phone number is updated in Yellowpages (https://www.yellowpages.my)
You may contact Yellowpages at info below:

TM Info-Media Sdn Bhd (178079-D)
Tel: (+6)03-8949 8228 / 1300-88-9355
Fax: (+6)03-8949 8338
Email: enquiry@yellowpages.my
Website: https://www.yellowpages.my/order_listing.php?level=90
or https://www.yellowpages.my/contactus.php
Important: SSL vendor will do a callback verification to the contact number listed here.

SITELOCK FAQ

1. What is sitelock?

Sitelock is one of our most powerful website security solutions. it does not simply scan your site for security gaps, but detects malware that could divert your traffic, infect your customers or steal their information.

If sitelock finds malware on your website, we will notify you by email so you can quickly close the gap in security and beat the bad guys to the punch. please note, that our professional plan offers automatic malware removal. for a totally worry-free protection, choose our premium plan. it finds and removes malware, as well as scans for known website vulnerabilities on a daily basis.

2. Why do i need sitelock?

website security is vital to your business success. if people don't feel safe on your site, they will not come back. but once you show the visitors that your website protects them from hackers and thieves, they are more likely to place an order or refer a friend.

as soon as our malware scanner confirms that your site is clear of all known vulnerabilities and malware, the sitelock trust seal well be displayed to your customers. studies show that 70% of internet users look for a verifiable 3rd-party trust seal before submitting their personal information to a website. sitelock trust seal is proven to increase sales by more than 10%.

3. How does sitelock work?

Our 360-degree website security scanner checks your website for common vulnerabilities, including phishing exploits, sql injection flaws, and cross-site scripting (xss). it checks your urls, submit forms, posts, comments, and runs other tests to find the vulnerabilities hackers use to break in. sitelock emails you the exact location of any malware or vulnerabilities it has found, so you can take action to protect your website. with the professional or premium plan, our smart malware removal tool automatically removes all detected malware - no actions are required from you. another valuable feature included in our security system keeps your website from being blacklisted by search engines.

You can check the latest scan results anytime via our easy-to-read online dashboard. it delivers real-time reports in english, spanish, french, german, dutch, italian, polish and portuguese (brazil and portugal), with more languages to come.

If you experience serious difficulties, sitelock maintains an award-winning team of online security professionals ready to step in and get you back online in a snap.

4. How does sitelock compare to other web security services?

There are a lot of products in the market that can tell you if your website is infected with malware. however, they are not able to fix this situation for you. with sitelock you don't have to worry about a thing! our vulnerability scanner checks your website daily, automatically removing any malware or suspicious links it finds (professional and premium plans only). it's just like having your own website security guard on duty 24/7.

Sitelock easily beats mcafee secure, comodo hacker proof and cloudflare. in addition to the basics, sitelock takes your site security up a notch by actually fixing what’s wrong. our professional and premium plans find and delete malware, keeping your site running clean and worry-free. sitelock actually removes all the malware it finds.

5. If i have an ssl certificate, why do i need sitelock?

Yes. An SSL certificate only secures the information passed back and forth between visitors and your website (i.e. credit card information, login details, etc.). Unfortunately, it is unable to detect malware or any vulnerabilities hackers use to break in.

SiteLock not only finds vulnerabilities and malware, it automatically removes them from your website using SMART malware removal tool. Our Professional and Premium Plans complement your SSL Certificate, providing hack-proof security for your business. We can provide SSL Certificates if you require one.

6. I have anti-virus software. do i need sitelock?

Anti-virus protects your computer from malware and viruses, but it doesn't protect your website. which means that you do need sitelock to detect existing vulnerabilities in your site such as cross-site scripting and code injections and other types of malware. regular anti-virus does not let you know when security threats and vulnerabilities have been found or how to fix them. sitelock's malware scanner does.

7. I just bought sitelock. now what?

Sitelock setup takes less than 5 minutes! simply log in to sitelock portal using your unique credentials, click launch next to the account you want to use, and then provide the requested information. if you already host your website with us, that's it!
since the website security scans occur once every 24 hours, you will be able to see the results the next day.

SSL CERTIFICATES FAQ

1. How do i install my ssl certificate?

Once your SSL certificate is issued, you will receive an email from us. The setup time and procedure of the SSL certificate will depend on whether your website is hosted with us and on the options you chose during the Checkout.

If you added Web Hosting or Website Builder, when you ordered your certificate, we will take care of everything for you. If your website is hosted with another company or you use our VPS or Dedicated Servers, kindly generate Customer Signing Request (CSR) for us.

2. what is an ssl certificate?

SSL stands for Secure Socket Layer. It might sound complex, but it's really not. SSL Certificates validate your website's identity, and encrypt the information visitors send to (or receive from) your site. This keeps thieves and hackers from spying on any exchange between you and your shoppers.

When you have an SSL Certificate protecting your website, your customers can rest assured that the information they enter on any secured page is private and can't be viewed by cyber crooks. Shinjiru makes it easy to install your certificate and to completely secure your server.

3. What are the benefits of having an ssl certificate on my website?

Shinjiru SSL Certificates inspire trust and show visitors that their privacy is your top priority. An SSL Certificate protects your customers' sensitive information such as their name, address, login details, or credit card number by encrypting such data. SSL is considered a standard in web security, and a Server Certificate is required by most merchant account services – you'll need one if you plan to accept credit cards on your website.

4. How will people know my website is safe?

When a visitor enters an SSL-protected page on your website, their browser bar displays a padlock icon and the https:// prefix in the URL address. While most Internet users know to look for those SSL indicators, some of our packages provide you a Site Seal to show visitors your website is verified and secured. Visitors can click on the seal to view your certificate's status and details, making sure that it's safe to send their sensitive information to your website.

5. What is a wildcard ssl certificate?

A Wildcard SSL Certificate protects your primary domain, and an unlimited number of its sub-domains. For example, a single Wildcard Certificate can secure both www.coolexample.com and blog.coolexample.com or any other sub-domain that you specify when you submit your SSL request.

6. What’s a unified communications (ucc) certificate?

A Unified Communications Certificate (UCC) is an SSL that secures multiple domain names as well as multiple host names within a domain name. A UCC SSL lets you secure a primary domain name and up to 99 additional Subject Alternative Names (SANs) with a single SSL. For example, you can use a UCC to protect www.domains1.com, www.domains2.net and www.domains3.org. UCCs are compatible with shared hosting and ideal for Microsoft® Exchange Server 2007, Exchange Server 2010, and Microsoft Live® Communications Server.

Please keep in mind that the site Seal and certificate "Issued To" information will only list the primary domain name. Please be advised that any secondary hosting accounts will be listed in the certificate. If you do not want your websites to appear 'connected' to each other, you should choose another type of certificate from the wide range of our SSL Certificates.

6. How many separate domains can i protect with https?

Depending on how your website is configured, you might want to use something other than a single-domain SSL certificate.
Wildcard SSLs cover all of a domain name’s subdomains. For example, you can secure *.coolexample.com, which would cover secure.example.com, www.coolexample.com and all other sub-domains that you have.

UCC SSLs can cover multiple subdomains, unique domain names and websites. For instance, you can secure www.coolexample.com, mail.coolexample.com and www.awesomeexample.com.

SHINJIRU MAILBLAST FAQ

1. Which web browsers are supported?

In general, 3 major browsers are completely supported - Internet Explorer (Version 9,10 and 11), Firefox (Version 27 and 28), Google Chrome (version 23 and 24).

2. How long will my account will be locked due to invalid login?

There is a maximum of 3 attempts for invalid logins. After 3rd invalid attempt, your account will be locked for 30 minutes before you can login again with the correct credentials.

3. Can i export my reports?

Yes, you can export each report as a CSV file for further analysis in external applications.

4. What if my mailblast credit is expired?

In order to renew your MailBlast subscription upon expiration you simply need to top up any amount of MailBlasting Credits (none of these credits will be deducted for renewal). Your subscription will be automatically renewed for another 12 months, rest assured that upon a credit top up, your remaining credits will not be removed and the recently purchased credits will be added on.

5. Can i attach images to my emails?

Yes, you can attach the images by clicking on “Upload” icon while composing the email.

Screenshots of Business class email

 

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SHINJIRU MAILSENTINEL FAQ

1. How can i setup my mailbox?

Once you log in into DynaMail you will be able to access a quick and comprehensive setup guide. DynaMail is recognized as the best-in-class Microsoft Exchange alternative for businesses and hosting companies.

2. What are the benefits of having domain-based email addresses?

A domain-based email address, like info@your-business-name.com, helps you look more professional and leaves a good impression with your customers and partners. In fact, customers are 9 times more likely to choose a company with a professional email address. Every time you send an email from a domain-based address, you're putting your domain name in front of customers and encouraging them to visit your website. With each plan, you can create free ‘alias’ addresses – like one using your first name (keith@your-business-name.com) and others for different departments (sales@your-business-name.com) -- that all feed into a single inbox and make you look even more professional.

3. Can i migrate my existing mailbox to dynamail ?

You can migrate your existing email to our DynaMail from virtually any email service provider. Just login to your Webmail account and choose "Mailbox Migration". DynaMail provides a powerful and user-friendly migration tool. Simply follow the instruction and the migration will be complete in no time.

In the case you require any assistance, kindly contact our Technical Support

4. Can i enable activesync with dynamail?

Microsoft Exchange ActiveSync is a data synchronization protocol that enables over-the-air access from most mobile device. In addition, Exchange ActiveSync enables DynaMail users to have access to their email, calendars, tasks, and notes while working offline.

Exchange ActiveSync is available as an optional add-on and requires a license. For more information, contact our Sales Support

5. Is it phone browser compatible?

Dynamail service has the ability to be accessed from anywhere by standard web browser with standard and mobile interface, outlook from any computers and mobile devices. You also have a paid option to includes Microsoft Exchange ActiveSync technology for the mailboxes. The ActiveSync add-on provides email, calendars, tasks and notes for Blackberry, iPhone, Palm Pre and other mobile devices.