VIP MANAGED SUPPORT SERVICES

Exclusive to Silver / Gold / Platnium

Silver VIP Plan
RM180 / month

Gold VIP Plan
RM350 / month

Platinum VIP Plan
RM700 / month

Server Access via SSH or Remote Desktop

Full Root / Admin Access

Server Management Consultation

Custom Maintenance Server for H/W Changes

Managed DNS

Enhanced Server Access*

Enhanced Password Management

Website Migration cPanel to cPanel / Plesk to Plesk

99.9% Network Uptime Guarantee

24/7 Support Ticketing System

*Best Effort Basis and Upon Request

Exclusive to Gold / Platnium

24/7 VIP Hotline Phone Support

24/7 VIP Priority Ticketing Support

24/7 Server Monitoring (Network Uptime)

24/7 Server Monitoring (Bandwidth Usage)

Third Party Software Installation*

Managed OS Updates & Patches*

File System Checking*

System Housekeeping*

Server Hardening (cPanel/Plesk Onyx)

Monthly Report (Network Uptime, Bandwidth Usage)

*Best Effort Basis and Upon Request

Exclusive to Platnium

24/7 Server Monitoring (CPU, Memory, Disk, Network)

24/7 Monitoring Of Monitoring (Application, Database)

Managed Firewall Services (RM300/month)

Dedicated Engineer Support

Whatsapp Group Support

Website Restoration*

Website Migration from Different Platforms*

5 Gbps DDoS Protection (Bandwidth Only)

Monthly Report (Hardware, Database, Application)

Ad-Hoc Support Services (Hours)

2

5

10

Express Parts Replacement Within (Hours)

24

24

12

*Best Effort Basis and Upon Request

CONNECT WITH US

We Support Our Customers 24 Hours a Day, 7 Days a Week, 365 Days a Year.