VIP MANAGED SUPPORT SERVICES

Exclusive to Silver / Gold / Platnium

Silver VIP Plan
RM180 / month

Gold VIP Plan
RM350 / month

Platinum VIP Plan
RM700 / month

Server Access via SSH or Remote Desktop

Full Root / Admin Access

Server Management Consultation

Custom Maintenance Server for H/W Changes

Managed DNS

Managed OS Updates & Patches*

Enhanced Server Access*

Enhanced Password Management

File System Checking*

System Housekeeping*

Website Migration cPanel to cPanel / Plesk to Plesk

99.99% Network Uptime Guarantee

99.99% Server Uptime Guarantee

24/7 Support Ticketing System

*Best Effort Basis and Upon Request

Exclusive to Gold / Platnium

24/7 VIP Hotline Phone Support

24/7 Server Monitoring (Network Uptime)

24/7 Monitoring Of Application Monitoring (Nagios)

Custom Escalation Procedures

Third Party Software Installation*

Managed Firewall Services (RM300/month)

*Best Effort Basis and Upon Request

Exclusive to Platnium

Remote Console with Remote Power, Reboot

Dedicated Engineer Support

Whatsapp Group Support

24/7 Server Monitoring (CPU, Memory, Disk, Network)

Website Restoration*

Website Migration from Different Platforms*

5 Gbps DDoS Protection (Bandwidth Only)

Server Hardening (cPanel Only)

Ad-Hoc Support Services (Hours)

2

5

10

Express Parts Replacement Within (Hours)

24

12

6

*Best Effort Basis and Upon Request

Dedicated Teams at Your Service.

We at Shinjiru pride ourselves by offering our customers access to a host of technical specialisations, with over 19 years of experience, we have built technical teams who are able to offer advice for both small and large scale environments. 

Our services include:

  • Clustered Server Environments  
  • High Availability Solutions  
  • Private Cloud Solutions  
  • Public Cloud Solutions  
  • Virtualisation Solutions  
  • Server Performance Analysis and Consultation  
  • Disaster Recovery  
  • Solutions Architecture Design  
  • Specialist Backup Services (Cloud/On-Premise/Off-Premise)  
  • Security Assessment and Consultation  

CONNECT WITH US

We Support Our Customers 24 Hours a Day, 7 Days a Week, 365 Days a Year.