SITELOCK FAQ

1. What is sitelock?

Sitelock is one of our most powerful website security solutions. it does not simply scan your site for security gaps, but detects malware that could divert your traffic, infect your customers or steal their information.

If sitelock finds malware on your website, we will notify you by email so you can quickly close the gap in security and beat the bad guys to the punch. please note, that our professional plan offers automatic malware removal. for a totally worry-free protection, choose our premium plan. it finds and removes malware, as well as scans for known website vulnerabilities on a daily basis.

2. Why do i need sitelock?

website security is vital to your business success. if people don't feel safe on your site, they will not come back. but once you show the visitors that your website protects them from hackers and thieves, they are more likely to place an order or refer a friend.

as soon as our malware scanner confirms that your site is clear of all known vulnerabilities and malware, the sitelock trust seal well be displayed to your customers. studies show that 70% of internet users look for a verifiable 3rd-party trust seal before submitting their personal information to a website. sitelock trust seal is proven to increase sales by more than 10%.

3. How does sitelock work?

Our 360-degree website security scanner checks your website for common vulnerabilities, including phishing exploits, sql injection flaws, and cross-site scripting (xss). it checks your urls, submit forms, posts, comments, and runs other tests to find the vulnerabilities hackers use to break in. sitelock emails you the exact location of any malware or vulnerabilities it has found, so you can take action to protect your website. with the professional or premium plan, our smart malware removal tool automatically removes all detected malware - no actions are required from you. another valuable feature included in our security system keeps your website from being blacklisted by search engines.

You can check the latest scan results anytime via our easy-to-read online dashboard. it delivers real-time reports in english, spanish, french, german, dutch, italian, polish and portuguese (brazil and portugal), with more languages to come.

If you experience serious difficulties, sitelock maintains an award-winning team of online security professionals ready to step in and get you back online in a snap.

4. How does sitelock compare to other web security services?

There are a lot of products in the market that can tell you if your website is infected with malware. however, they are not able to fix this situation for you. with sitelock you don't have to worry about a thing! our vulnerability scanner checks your website daily, automatically removing any malware or suspicious links it finds (professional and premium plans only). it's just like having your own website security guard on duty 24/7.

Sitelock easily beats mcafee secure, comodo hacker proof and cloudflare. in addition to the basics, sitelock takes your site security up a notch by actually fixing what’s wrong. our professional and premium plans find and delete malware, keeping your site running clean and worry-free. sitelock actually removes all the malware it finds.

5. If i have an ssl certificate, why do i need sitelock?

Yes. An SSL certificate only secures the information passed back and forth between visitors and your website (i.e. credit card information, login details, etc.). Unfortunately, it is unable to detect malware or any vulnerabilities hackers use to break in.

SiteLock not only finds vulnerabilities and malware, it automatically removes them from your website using SMART malware removal tool. Our Professional and Premium Plans complement your SSL Certificate, providing hack-proof security for your business. We can provide SSL Certificates if you require one.

6. I have anti-virus software. do i need sitelock?

Anti-virus protects your computer from malware and viruses, but it doesn't protect your website. which means that you do need sitelock to detect existing vulnerabilities in your site such as cross-site scripting and code injections and other types of malware. regular anti-virus does not let you know when security threats and vulnerabilities have been found or how to fix them. sitelock's malware scanner does.

7. I just bought sitelock. now what?

Sitelock setup takes less than 5 minutes! simply log in to sitelock portal using your unique credentials, click launch next to the account you want to use, and then provide the requested information. if you already host your website with us, that's it!
since the website security scans occur once every 24 hours, you will be able to see the results the next day.