BUSINESS CLASS EMAIL FAQ

1. How can i setup my mailbox?

Once you log in into DynaMail you will be able to access a quick and comprehensive setup guide. DynaMail is recognized as the best-in-class Microsoft Exchange alternative for businesses and hosting companies.

2. What are the benefits of having domain-based email addresses?

A domain-based email address, like info@your-business-name.com, helps you look more professional and leaves a good impression with your customers and partners. In fact, customers are 9 times more likely to choose a company with a professional email address. Every time you send an email from a domain-based address, you're putting your domain name in front of customers and encouraging them to visit your website. With each plan, you can create free ‘alias’ addresses – like one using your first name (keith@your-business-name.com) and others for different departments (sales@your-business-name.com) -- that all feed into a single inbox and make you look even more professional.

3. Can i migrate my existing mailbox to dynamail ?

You can migrate your existing email to our DynaMail from virtually any email service provider. Just login to your Webmail account and choose "Mailbox Migration". DynaMail provides a powerful and user-friendly migration tool. Simply follow the instruction and the migration will be complete in no time.

In the case you require any assistance, kindly contact our Technical Support

4. Can i enable activesync with dynamail?

Microsoft Exchange ActiveSync is a data synchronization protocol that enables over-the-air access from most mobile device. In addition, Exchange ActiveSync enables DynaMail users to have access to their email, calendars, tasks, and notes while working offline.

Exchange ActiveSync is available as an optional add-on and requires a license. For more information, contact our Sales Support

5. Is it phone browser compatible?

Dynamail service has the ability to be accessed from anywhere by standard web browser with standard and mobile interface, outlook from any computers and mobile devices. You also have a paid option to includes Microsoft Exchange ActiveSync technology for the mailboxes. The ActiveSync add-on provides email, calendars, tasks and notes for Blackberry, iPhone, Palm Pre and other mobile devices.

Screenshots of Shinjiru MailBlast Panel

 

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BUSINESS CLASS HOSTING FAQ

1. How does web hosting work?

Once you purchase a Web Hosting Plan, Shinjiru will store your website on one of our servers and assign it a unique DNS. The DNS (Domain Name Server) is what allows people to view your site.

When you purchase a Hosting Package, you are basically buying space on one of our servers. It is similar to the space on a computer’s hard drive, but the server makes your website's files accessible from anywhere in the world.

For more information, please contact us or speak with us through Live Chat.

2. Economy shared hosting vs. Business class hosting?

Business Class Hosting offers an array of extra benefits consisting of greater server and network uptimes as the cumulative number of customers in our Business Class servers is lower. This results in a reduced number of potential problems in Business Class Hosting as lesser number of accounts in one server means less people competing for resources!
Host with Business Class if you require greater stability and enhanced email/send receive services.

As a Shared Hosting customer, it is important to understand the maximum resources one can utilise to ensure that effective service is provided to everybody. Click Here for resource information.

3. What can i use to build my website?

Softacolous (Linux) / Application App (Windows)

You can use One-Click Installation Apps to build the most mobile- and user-friendly website using WordPress or Joomla. Our Web Hosting plans offer you FREE access to these applications which will help you develop and customize your website.

RVSiteBuilder (Linux) / Presence Builder (WIndows)

These are easy tools for creating websites for small businesses and individuals. You can request these applications upon subscribing. These applications are available in our selected servers which you can request upon subscribing.

Web Design

We offer Web Design services for businesses, organisations and personal projects. Our Website Design Services are professional, affordable and flexible. Please contact our Sales Team, we will help you choose a package that works perfectly for you and your budget.

4. How do i transfer my web content to your server?

If you use Dreamweaver or any HTML editor to build your website, you can upload all web files via File Manager in our Hosting Control Panel. If you need to upload a lot of files, try using FTP software such as FileZilla to upload all your files.

5. If i already have a website, can i transfer it to your web hosting?

Moving your website to Shinjiru is a simple process. If you have access to existing website files, let our dedicated Migration Team handle the migration process for you. Please keep in mind that Shinjiru cannot be held responsible should there be any migration failure due to various reasons as this service is provided as a courtesy and performed on best effort basis. You can also upload website files yourself through our Hosting Control Panel or via a FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider.

If you have any questions along the way, our 24/7 Support Team is here to assist you.

6. Can i host multiple domain names with my hosting account?

Almost all our packages allow hosting of multiple websites. All our plans enable you to set up Aliases, Sub-domains and Add-on Domains for your site and to direct visitors to specific pages.

7. I just bought a hosting plan. Now what?

We will send you an Activation Email with Control Panel Login, FTP Login, Email Settings and etc. Using these details, you can start setting up email account and uploading the content of your website.

ECONOMY CLASS HOSTING FAQ

1. How does web hosting work?

Once you purchase a Web Hosting Plan, Shinjiru will store your website on one of our servers and assign it a unique DNS. The DNS (Domain Name Server) is what allows people to view your site.

When you purchase a Hosting Package, you are basically buying space on one of our servers. It is similar to the space on a computer’s hard drive, but the server makes your website accessible from anywhere in the world.

For more information, please contact us or speak with us through Live Chat.

2. Economy shared hosting vs. Business class hosting?

Business Class Hosting offers an array of extra benefits consisting of greater server and network uptimes as the cumulative number of customers in our Business Class servers is lower. This results in a reduced number of potential problems in Business Class Hosting as lesser number of accounts in one server means less people competing for resources!
Host with Business Class if you require greater stability and enhanced email/send receive services.

As a Shared Hosting customer, it is important to understand the maximum resources one can utilise to ensure that effective service is provided to everybody. Click Here for resource information.

3. Should i choose linux or windows?

We offer both Windows and Linux Hosting OS. Hosting OS is not related to what type of PC OS you are using, whether it be a Windows PC or a Mac. The Hosting OS depends solely on the type of languages you are using to build your website (i.e. html, php or asp.net etc.). We recommend customers to use Linux hosting for cheaper options as there are many FREE open source applications you can use.

4. What can i use to build my website?

Softacolous (Linux) / Application App (Windows)

You can use One-Click Installation Apps to build the most mobile- and user-friendly website using WordPress or Joomla. Our Web Hosting plans offer you FREE access to these applications which will help you develop and customize your website.

RVSiteBuilder (Linux) / Presence Builder (WIndows)

These are easy tools for creating websites for small businesses and individuals. You can request these applications upon subscribing. These applications are available in our selected servers which you can request upon subscribing.

Web Design

We offer Web Design services for businesses, organisations and personal projects. Our Website Design Services are professional, affordable and flexible. Please contact our Sales Team, we will help you choose a package that works perfectly for you and your budget.

5. How do i transfer my web content to your server?

If you use Dreamweaver or any HTML editor to build your website, you can upload all web files via File Manager in our Hosting Control Panel. If you need to upload a lot of files, try using FTP software such as FileZilla to upload all your files.

6. If i already have a website, can i transfer it to your web hosting?

Moving your website to Shinjiru is a simple process. If you have access to existing website files, let our dedicated Migration Team handle the migration process for you. Please keep in mind that Shinjiru cannot be held responsible should there be any migration failure due to various reasons as this service is provided as a courtesy and performed on best effort basis. You can also upload website files yourself through our Hosting Control Panel or via a FTP client. If you don’t have a current copy of your website, you should be able to request one from your current website hosting provider.

If you have any questions along the way, our 24/7 Support Team is here to assist you.

7. Can i host multiple domain names with my hosting account?

Almost all our packages allow hosting of multiple websites. All our plans enable you to set up Aliases, Sub-domains and Add-on Domains for your site and to direct visitors to specific pages.

WORDPRESS WEB HOSTING FAQ

1. What is wordpress?

WordPress is a blog and web-publishing platform that's very easy to use. WordPress is an open-source platform that lets you manage a simple blog to a massive website with hundreds of pages.

2. What is wordpress web hosting?

Shinjiru WordPress Web Hosting is designed from the best hardware coupled with the best applications to ensure great performance, security and manageability. WordPress web hosting is seamlessly integrated into your web hosting environment the moment you log in. We also combine 24x7 support to further enhance your experience. Contact our sales team if you have more information today! For resource limits, please check this Link.

3. Do you update your wordpress platform?

Of course! Anytime there is an update, we will install it automatically leaving you with a peace of mind. Don't worry about installing another update ever again.

4. Do i need to set up my database?

No. Once you login, you can immediately create your website or start blogging. It's really quite easy.

5. If i am hosted with another provider, can i move it to you?

Of course you can, its's really simple. Contact one of our sales team today and we can surely move you over. It's as simple as 1,2,3.

6. Want to contact support?

The Support Team is here waiting for you 24x7x365 days a year.