Welcome to Shinjiru | Building Trust Online


Shinjiru’s Command Center (CC) is home to over 30 technical support staffs ready to help 24/7/365. Web Hosting Support is available 24 hours a day via online ticketing system, live chat or phone. Below is the step by step guide on how to get the best support available from Shinjiru's Command Center in Malaysia.

Check Our Support Announcement

Please do check our support announcement on schedule maintenance or reported downtime. Occasionally network upgrade must be performed to maintain the integrity of our network.

Search Our Knowledge Base Or Read Our FAQ

If there is any problem in configuration or setup, you can always refer to our knowledge base for available solutions provided.

Submit Ticket Via Online Ticketing System

This is the first thing you need to do when you have problems with website, server or network downtime. Most cases are responded to within 15 minutes, and resolved shortly thereafter.

Phone Call To +603.92128338

After submitting ticket, you can call in to our command center anytime to check the status. It is best to have your ticket ID ready so our support staff can update you instantly.


You can use Telegram Messenger to chat with us on any update on your case. Our coordinator can help in escalating any urgent case immediately. A ticket ID is needed.