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Shinjiru’s Command Center (CC) is home to over 30 technical support staff ready to help 24/7/365. Web Hosting Support is available 24 hours a day via online ticketing system, live chat or phone. Below is the step by step guide on how to get the best support available from Shinjiru's Command Center in Malaysia.

Check Our Support Announcements

Please do check our support announcements on scheduled maintenance or reported downtime on servers or network.

Search Our Knowledge Base

Our Knowledge Base (KB) is the first place to start in finding solutions to your problems. Our KB is complete with step by step guides.

Online Ticketing System

This will be the 24/7 channel to submit a ticket when you have problems with website, server or network downtime.

Phone Call +603.79871191

After submitting ticket, you can call in to our command center anytime to check the status. It is best to have your ticket ID ready so our support staff can update you instantly.

Telegram: ShinjiruHosting

You can use Telegram Messenger to chat with us for updates on your case. Our coordinators can help escalate any urgent case immediately. A ticket ID is required.

Come to Our Shinjiru Office

All customers are welcome to visit us for a chat or a cup of coffee. We love to meet you, listen to your feedback and give you freebies too!
Telegram: ShinjiruHosting

Click here to chat with us in Telegram. Our Telegram chat is from 9am to 6pm, Monday - Friday.

Please leave a message after the working hours and we'll get back to you. For 247 tech support, please visit