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FAQ

As a nominated Malaysian Cloud Solutions Provider (CSP), we are backed and managed by Microsoft, hence we are able to provide expert managed solutions with competitive pricing.

  • Yes, your existing email domain will remain the same.

  • No, you can migrate users in phases or keep some users on the current system.

  • Yes, POP/IMAP will continue to work for users who remain on the legacy system.

  • Yes, hybrid setups allow phased migrations, so you can move users gradually while keeping both systems active.

  • Yes, existing emails remain accessible. We can configure coexistence so users can access old mailboxes during the transition.

  • DNS changes can be staged. We typically update MX records when ready to route mail through Microsoft 365.

  • Yes, shared mailboxes can be created in Microsoft 365 and accessed by assigned users. Distribution lists can also be synced or recreated.

  • Yes, most clients (like Outlook) will work with both systems. Some older clients may require reconfiguration.

  • Yes, each user will be limited to their own server’s calendar capabilities. It will not be a fully synchronized experience across systems.

  • It can be either. Some organizations use hybrid long-term, while others use it as a transition strategy before full migration.

  • Shinjiru Microsoft 365 Managed Support Services (Remotely)

    The support scope for the managed service includes several key areas. Shinjiru Microsoft 365 Managed Support Services provide a range of support and features to help businesses optimise their use of the Microsoft 365 platform.

    Key services include:

    1. Technical Support: Access to expert technical support for troubleshooting and resolving issues related to Microsoft 365 applications and services.
    2. User Management: Assistance with identity, access, and user management for up to 300 employees.
    3. Email and Calendar Management: Support for business-class email services through Exchange Online and Outlook.
    4. Collaboration Tools: Support for Microsoft Teams, including meetings, chat, file sharing, and other collaboration features.
    5. Cloud Storage: Support for OneDrive cloud storage and file management.
    6. Security and Compliance: Implementation of security measures and compliance policies to protect business data and meet regulatory requirements, based on the selected licence package. For advanced security implementation, this will be project-based, requiring further discussion, and additional fees may be incurred.
    7. Application Support: Assistance with the use and integration of Microsoft 365 applications such as Word, Excel, PowerPoint, and Outlook across multiple devices.

    The support services focus on two main areas:

    1. Services Management
      • An assigned support resource will facilitate and coordinate support services within the organisation.
      • The assigned resource will manage a team that provides problem resolution and general support assistance.
      • Services may include status meetings, reporting, escalation management, and user management.
    2. Corrective Maintenance
      • Troubleshooting and resolving problems encountered while using Microsoft 365 services.
      • Support hours are from 9:00 AM to 6:00 PM on weekdays and weekends, excluding scheduled holidays.
      • For urgent issues, customers are advised to contact the support team immediately.
      • Support requests can be submitted through the online helpdesk system or WhatsApp group chat.

    Additionally, the managed services include remote patching, security updates, and support for issues related to Microsoft 365 applications and services.

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Ready to start your hybrid journey?

Take the next step toward seamless communication and productivity. Our team is ready to help you integrate Microsoft 365 with your existing email system effortlessly.

Telegram: ShinjiruHosting

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For alternate support channel, please visit support.shinjiru.com.my and submit a ticket or email to [email protected].

Thank you and have a nice day!