Microsoft Copilot is an AI-powered productivity tool that’s designed to assist users in creating, designing, and collaborating more effectively within Microsoft 365 and other applications. It seeks to increase productivity for organisations of all sizes, including small to medium-sized businesses (SMBs), by generating content based on user prompts within Microsoft apps. Copilot goes beyond traditional productivity tools by offering personalised and interactive ways to access web content, applications, and organisational data. It does this by integrating organisational data with Microsoft Graph and the Microsoft 365 apps that businesses use every day, including Word, Excel, PowerPoint, Outlook, and Teams. This helps users gain relevant insights from their data and start creating faster. Copilot is based on Microsoft’s Prometheus large language model (LLM), which was built using OpenAI’s GPT-4 LLM as a foundation.
Copilot can help you and your clients create marketing materials and internal documents, summarise content, write code, answer complex questions, and more. Here are some examples of what Copilot can do within Microsoft 365 apps:
Copilot is an AI-powered productivity tool that uses large language models (LLMs) and integrates your data with the Microsoft Graph and Microsoft 365 apps and services.
Copilot works alongside popular Microsoft 365 apps such as Word, Excel, PowerPoint, Outlook, Teams, and more.
With Copilot, you can get smarter, more personalised answers.
Copilot combines natural language with linguistic models, data, and Microsoft Graph to improve employee productivity using everyday applications.
Copilot is your everyday AI companion that helps you work smarter and build faster.
Copilot helps you unlock your creativity and supercharge your experiences.
Copilot can shape the future of your business by helping you work more productively, boost efficiency, and find new growth opportunities.
Technical and security-based requirements you must meet and information to review before enabling Copilot.
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| Technical requirements: | To use Copilot, users need either a Microsoft Business Standard, Business Premium, 365 E3 or E5 license, along with an Azure Active Directory account, so they have access to Microsoft 365 apps and services like Word, Excel, PowerPoint, and more. Additionally, for desktop client access to Copilot, users should be on the Current Channel or Monthly Enterprise Channel for Microsoft 365 apps. |
| Unified security: | Microsoft 365 Copilot adheres to robust security principles, leveraging Microsoft’s comprehensive approach to security, compliance, and privacy. It’s designed to safeguard tenant, group, and individual data, ensuring responsible AI practices. For organizations, this means adopting best content management practices and avoiding oversharing content either intentionally or accidentally. |
| Identify access: | You can assign licenses to individual users or multiple users and assign licenses to users by group membership in Azure Active Directory. |
| Data: | Copilot gets better with stronger data, so clients with the most plentiful data in Microsoft 365 (Exchange, OneDrive, SharePoint, Teams) will find Copilot works better for them. Granting access to comprehensive organizational data helps Copilot suggest more relevant and personalized content. |
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| Start with web search: | Copilot can be used in chat experiences in Bing, Microsoft Edge, and Microsoft Teams, allowing Copilot to reference public web content in response to user prompts. It’s automatically turned on when you start using Copilot, and you can also turn the feature off, if preferred. |
| Test with a pilot project: | It can be helpful to pull in people from across the organization and form a small, cross-departmental team to train them and get targeted feedback. Seek “super collaborators” within the organization for this—people who collaborate well or already work across teams because of the nature of their job. From there, you can use what you’ve learned to do more rolling pilots and get support from those who have already been trained. Foster feedback by not only training employees but setting up a framework for learning and holding office hours and standing meetings to discuss how people are using Copilot and where they’re having issues. Using a small group like this can also help ensure you’re monitoring what data is being shared. Projects could include examples such as making meetings better or using Copilot in Teams. |
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| Get employee buy-in: | To foster increased AI adoption across the organization, it’s crucial to secure employee buy-in. This involves transparent communication about the benefits of AI, addressing concerns, and showcasing practical examples of how AI can enhance workflow efficiency. |
| Guidelines and preferences: | To minimize confusion and avoid costly or destabilizing errors, establish clear guidelines and preferences for AI usage within the organization. Outline ethical considerations, data privacy protocols, transparency, accountability, and methods of eliminating bias. Provide employees with a roadmap on integrating AI into their daily tasks and workflows, focusing on the areas that can offer value right off the bat, so they feel supported and know what to do with AI and what to avoid. |
| Monitor and optimize: | Unfortunately, you can’t just turn AI on and then leave everyone to it. Successfully incorporating AI into an organization requires regularly assessing the performance of AI systems, gathering feedback, and setting and measuring KPIs that align with your business objectives. Set a cadence to analyse the results of your AI program and adjust accordingly. |
To be eligible, customers must have a license for one of the following products:
US Government GCC customers must have a license for one of the following:
Features available in Microsoft 365 Copilot GCC are listed on the Microsoft 365 Copilot Service Description. Upcoming features will be posted on the Microsoft 365 Roadmap (filter by cloud environment GCC). Microsoft 365 Copilot is not currently available for GCC-High, DoD, or non-US government clouds.
Education customers must have a license for one of the following:
Education customers can purchase through their resellers or the Cloud Solution Provider (CSP) program.
Consumers are not currently eligible to purchase Microsoft 365 Copilot.
Microsoft 365 Copilot includes access to Copilot Chat and works seamlessly with Word, PowerPoint, Excel, Outlook, Teams,3 Microsoft Loop, and other Microsoft 365 apps.
Microsoft 365 Copilot Chat is a free AI-powered chat experience for Microsoft 365 for Business customers. It includes the latest web information and language models, file uploads (limits apply), Copilot Pages, IT controls, and enterprise-grade privacy and security
When you add a Microsoft 365 Copilot license, Copilot Chat transforms your work content on Microsoft Graph into a comprehensive database of information and insights, which integrates seamlessly with Microsoft 365 apps, and uses advanced measurement and management tools. Try Copilot Chat.
No, there is no trial available for Microsoft 365 Copilot.
You can try Microsoft 365 Copilot Chat, a free AI-powered chat experience for Microsoft 365 for Business customers. Copilot Chat, powered by GPT-4o and the latest web information enhances productivity, automates tasks, and transforms your uploaded files (limits apply) into a database of information and insights. Try Copilot Chat.
If you’re an existing Microsoft business customer with a qualifying Microsoft 365 plan, you can add Copilot to your subscription from your Microsoft admin center account.
If you’re not an existing customer, you must first buy an eligible subscription. See plans and pricing.
If you have questions about purchasing Copilot or any other Microsoft 365 subscription, contact an AI specialist.
With Enterprise Data Protection (EDP) in Copilot, prompts and responses stay within the Microsoft 365 service boundary and all associated data handling commitments apply, including support for General Data Protection Regulation (GDPR), International Organization for Standardization (ISO)/IEC 27018, and our Data Protection Addendum (DPA). Prompts and responses are logged, subject to your data retention policies, and will be available for eDiscovery and other Microsoft Purview capabilities. The specific controls will vary depending on the underlying subscription plan. Prompts and responses continue to not be used to train the underlying large language models.
Microsoft 365 Copilot enhances business processes by combining large language models (LLMs) with your work context. Key features include:
Using role-based agents, customers can enhance Microsoft 365 Copilot by connecting it to new data sources and applications and expanding its functionality. Microsoft 365 Copilot for Sales, Service, and Finance include Microsoft 365 Copilot and a role-based agent for sales, service, or finance to provide purpose-built insights and workflows.
Copilot Studio is the comprehensive tool for building agents, which use AI to automate and execute business processes, working alongside or on behalf of a person, team, or organization. Agents built in Copilot Studio can seamlessly integrate your data, take action, and be deployed across multiple channels—organisations pay only for usage. For those licensed for Microsoft 365 Copilot, use of agents published to Microsoft 365 Copilot is included in their license.
Shinjiru Microsoft 365 Managed Support Services (Remotely)
The support scope for the managed service includes several key areas. Shinjiru Microsoft 365 Managed Support Services provide a range of support and features to help businesses optimise their use of the Microsoft 365 platform.
Key services include:
The support services focus on two main areas:
Additionally, the managed services include remote patching, security updates, and support for issues related to Microsoft 365 applications and services.
Together, Shinjiru and Copilot are pioneering the future of work. Their seamless integration of advanced AI is empowering teams to maximize output while minimizing costs. By leveraging cutting-edge technology, these innovative tools break through productivity barriers to streamline workflows like never before. Employees can now accomplish more in less time, accelerating innovation and unlocking game-changing efficiency improvements.
Join the workplace revolution - integrate Shinjiru and Copilot to dramatically transform what your organization can achieve
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